FAQs:
What credit cards are accepted?
All GPC Cards, Visa, Mastercard, Discover
Do we accept purchase orders?
We accept purchase orders for military and government organizations that have established credit with Thompson and Little, Inc. If you have not established an account or credit with us, please contact us for verification and approval.
What happens if I cannot find a product I am looking for?
Thompson and Little, Inc. works with more than 450 manufacturers offering the industry's best equipment and supplies. We know where to go for hard-to-find and custom-made items to suit any application. If you can't find what you're looking for contact our Gov. HQ Department and we will be happy to assist you. We can find the perfect product to fit your need.
I need my order immediately. How do I ensure that I will receive it in time to meet my deadline?
If you need your order expedited to meet a deadline, please call or e-mail us before submitting your order. One of our knowledgeable Gov. HQ Team members will research the best way to get you your order on time in the least expensive manner.
What if I want a quote for an item that isn’t on your GSA schedule, would I still get Government Pricing?
YES, you will always get Government Pricing if you are a qualified Government Entity.
Do I need to pay Sales Tax on my Government Purchases?
Not if you are Tax Exempt (please provide Tax Exempt Certificate)
What if there is a Warranty issue?
Please call or email our Gov. HQ Department and we’ll be glad to walk you through the Warranty Process. Please have the following information readily available: Manufacturer/Brand of Unit/Product, Item Number (if known), Serial Number, approx. date of purchase
What are the invoicing Terms and Conditions for Government Purchase Orders?
All bills are due and payable per terms on invoice (net 30 days).
What happens if I order the wrong item and want to return it?
Cancelled and returned orders are subject to cancellation, applicable freight and minimum restocking fees of 25% of order value. Returned items must be unused, undamaged, returned intact with original materials, in original boxes and return freight prepaid. Specially ordered or custom items cannot be returned. Please call our Gov. HQ Dept. to receive authorization and make arrangements for cancellations and returns.
What do I do in case of damaged freight?
Please do NOT accept any damaged freight from the freight carrier(s). Please make sure you refuse and annotate reason on Freight Bill and receive a copy. Once you sign for the merchandise, it is yours and you will need to file the freight claim with the carrier for damaged freight. Thompson and Little, Inc. nor our Manufacturers will accept the merchandise back once it is signed for.
For concealed freight damage, we will require pictures of the unit(s) and the boxes in order to assess the damages, process and authorize a return (RMA). Once authorization and approval has been issued, instructions will be sent. All Unit(s) must be returned with original materials and in original boxes. Some Manufacturers still require you to file this type of claim directly with the freight carrier, however, in these circumstances, we will do everything we can to assist in an exchange.
*** Concealed Freight claims must be made within three (3) days of receiving merchandise ***
For concealed freight damage, we will require pictures of the unit(s) and the boxes in order to assess the damages, process and authorize a return (RMA). Once authorization and approval has been issued, instructions will be sent. All Unit(s) must be returned with original materials and in original boxes. Some Manufacturers still require you to file this type of claim directly with the freight carrier, however, in these circumstances, we will do everything we can to assist in an exchange.
*** Concealed Freight claims must be made within three (3) days of receiving merchandise ***
Can I take my time opening my merchandise?
Inspection of Goods - All goods must be inspected at time of receipt. Damaged goods should not be accepted. Please ensure the carrier acknowledges damages on freight bill. Concealed damages must be reported by the customer to our Gov. HQ’s Dept. and the carrier within three (3) days of receipt. Thompson and Little, Inc. is not responsible for damage that occurs after the goods leave the shipping point. All damaged goods claims must be filed by the property owner with the carrier. All goods must be counted and checked against the quantities shown in the 'shipped' column of the packing slip. If a shortage is found (other than a backorder), Thompson and Little, Inc. must be notified within three (3) business days of receipt.
Can I get an install quote from you?
Yes, we can quote installs and delivery and set in place.
If you need an install quote we would need the following information:
- Name, Address and POC of Install location
- Manufacturer, Item Number, Electrical/Phase/Gas Type of unit needing to be installed
- Is there an existing unit in place? Does it need to be disconnected?
- If yes, by whom? DPW, other, our installer?
- Does existing unit need to be moved or disposed of? If yes, by whom? Where?
- Are all utilities in good working order and up to code?
- Are all utilities within 5 feet of where unit is to be installed?
- Electrical circuit water supply and drain lines will be reused – if unusable missing etc. please state any issues you are aware of
If you need an install quote we would need the following information:
- Name, Address and POC of Install location
- Manufacturer, Item Number, Electrical/Phase/Gas Type of unit needing to be installed
- Is there an existing unit in place? Does it need to be disconnected?
- If yes, by whom? DPW, other, our installer?
- Does existing unit need to be moved or disposed of? If yes, by whom? Where?
- Are all utilities in good working order and up to code?
- Are all utilities within 5 feet of where unit is to be installed?
- Electrical circuit water supply and drain lines will be reused – if unusable missing etc. please state any issues you are aware of
How can I track my order?
Once your order has shipped, our Gov. HQ Department will email your shipping/tracking information to you, so you may track your shipment for traceability.
When will I receive my invoice?
If you are paying via Credit Card, you will generally receive your invoice within 24 hours of your card being charged. You will receive it via email, unless otherwise specified.
If you are ordering through a Purchase Order, you will receive your invoice, once your item(s) have shipped and been received. We invoice once the merchandise has been received and signed for at the “Ship To” location. Invoice will be emailed and/or filed electronically depending on PO and/or Contract stipulations. *** Invoices can be requested early by the Contracting Officer if needed. Please contact our Gov. HQ Department and request if and we’ll be happy to help ***
If you are ordering through a Purchase Order, you will receive your invoice, once your item(s) have shipped and been received. We invoice once the merchandise has been received and signed for at the “Ship To” location. Invoice will be emailed and/or filed electronically depending on PO and/or Contract stipulations. *** Invoices can be requested early by the Contracting Officer if needed. Please contact our Gov. HQ Department and request if and we’ll be happy to help ***
Can I request one of your Catalogs?
Yes! However, you must be with a Government Agency and have a verified Government email address
MISSION STATEMENT:
At Gov. HQ, taking pride in what we do and the people we serve is how we define ourselves. Our mission is to stand above the competition by providing our customers with exceptional service, competitive pricing, quality products and unparalleled customer support. Team Gov. is committed to providing our customers with the equipment related products and knowledge that fulfill their wants and needs at the right price. Our friendly, knowledgeable and professional staff will help inspire, educate and problem-solve for our customers. Gov. HQ’s goal is to be the company of choice, working in partnership with individuals and organizations to achieve their maximum potential.
